Privacy Policy

FlowMetric Diagnostics, Inc. (“we”, “us” or “FlowMetric”) explain in this Privacy Policy what information we receive and collect from and about you, a user of our TruBioHealth website and services ("TruBioHealth" or “Website”). This Privacy Policy does not cover any other information that we collect, including, without limitation, data that we collect offline or via our affiliated websites.

This Privacy Policy applies to information that we process when you use the Website. It does not apply to any links to third parties websites and/or services, such as third-party applications, that you may encounter when you use the Website. We encourage you to carefully familiarize yourself with privacy policies applicable to any websites and/or services operated by third parties. FlowMetric is not responsible for the privacy practices of any third parties.

By using the Website, you accept the privacy practices described in this Privacy Policy. This Privacy Policy is incorporated into and is subject to FlowMetric Diagnostics, Inc.’s Terms of Use. Your use of the Website and any personal information you provide on the Website are subject to the terms of this Privacy Policy and FlowMetric’s Terms of Use.


Server Locations

We are headquartered in Pennsylvania. We host our servers and process information in the United States. When you use the Website, you transmit data to the United States.


Information We Collect

Information you actively provide: When you use our Website, we may ask you to provide your country, date of birth, email address, first name, last name, gender, language, password, phone number, picture, profile picture, state, user ID, user name, and ZIP/postal code. You may also provide information regarding your health and the identity of your healthcare provider.

Information you automatically provide: When you visit the Website, we may automatically record certain information from your web browser by using different types of technology, including “clear GIFs” or “web beacons.” This “automatically collected” information may include Internet Protocol address, web browser type, the web pages or sites that you visit just before or just after the Site, the pages you view on the Site, and the dates and times that you visit the Site.


Use of Information

We use your information to provide and improve our information, products and services; create statistics to promote our services and products; personalize your experience and customize content, marketing, and recommendations; respond to requests that you make, provide you with customer service, general informative announcements, and to send you promotional information about us or our products, or to aid us in serving you better; and protect, investigate, and deter against fraudulent, unauthorized, or illegal activity.


Storage of Information

Your information is stored on our servers. Some elements of the Website may be hosted on servers located in countries outside your home country, such as in the United States. The laws applicable to the protection of personal data in such countries may be different from those applicable in your home country. By registering with the Website, you consent to personal data about you being transferred to the United States.

If you have any questions or concerns about your information, please see the Contact Us section below.


Sharing of Information

We do not rent, sell or otherwise share your individual personal information with third parties, except as follows:

With your consent, for example to connect with a third party Website or application, health care provider, health insurance company, or service.

We use affiliated and unaffiliated service providers all over the world that help us deliver our service and run our business, subject to confidentiality agreements. For example, we use third party data analytics platforms to help us understand, among other things, server load and Website behavior.

We do not share aggregated usage statistics or de-identified personal information.

We may disclose your personal information to (a) comply with relevant laws, regulatory requirements and to respond to lawful requests, court orders, and legal process; (b) to protect and defend the rights or property of us or third parties, including enforcing agreements, policies, and terms of use; (c) in an emergency, including to protect the safety of our employees or any person, or (d) in connection with investigating and preventing fraud.


Security of Information

We take reasonable measures to protect personal data about you from unauthorized access or against loss, misuse or alteration by third parties. Despite these efforts to store personal data collected in and through our website in a secure operating environment that is not available to the public, we cannot guarantee the security of personal data during its transmission or its storage on our systems. Further, while we attempt to ensure the integrity and security of personal data, we cannot guarantee that our security measures will prevent third-parties such as so-called hackers from illegally obtaining access to personal data. We do not warrant or represent that personal data about you will be protected against, loss, misuse, or alteration by third parties. If we become aware that your information is compromised, we will notify you, consistent with Applicable state and federal laws.


Children’s Privacy

Protecting the privacy of young children is especially important. For that reason, we do not knowingly collect or maintain personally identifiable information on the Website from persons under 13 years of age, and no part of Site is directed to persons under 13. If we learn that personally identifiable information of persons less than 13 years of age has been collected by the Website, we will take the appropriate steps to delete this information.


Choices about Your Information

You have the right, at any time, to know what information we store about you. You can consult us to learn about the content and origin, of the information, verify its accuracy, or ask the information to be supplemented, cancelled, deleted, updated, or corrected, to be transferred into anonymous format, or to block any data held in violation of the law. Please contact Julie Bick at jbick@flowmetricdiagnostics.com with any questions.

The Website does not support “Do Not Track” requests.


Contact Us

Should you have any questions or concerns regarding this Privacy Policy, please contact Julie Bick at FlowMetric Diagnostics, Inc., 3805 Old Easton Road, Doylestown, PA 18902, or jbick@flowmetricdiagnostics.com.


Privacy Policy Updates

We may update this Privacy Policy from time to time. When we do, we will change the last updated date above to let you know we made a change. If you object to any of the changes to the Privacy Policy, you can stop using the Website and you can request that we remove all of your information, subject to the limitations above. The most current Privacy Policy applies to all information we maintain about our users. We encourage you to visit this area frequently to stay informed. 

If you would like a copy of our HIPAA policy, please contact Julie Bick at jbick@flowmetricdiagnostics.com.